Street Department

Mission
To render all services with a sincere "At Your Service...And Beyond" attitude and to be dedicated to maintaining Jackson as Tennessee's best city.

Normal Hours of Service:
6:30 a.m. to 3:00 p.m., Monday through Friday

After Hours, Weekend or Holiday:
If the request for service is an emergency, please call 911. Requests for non-emergency or routine service should call the City Services "Hotline" (731) 425-CITY (2489).
Wireless customers who have their service through Cingular or Cleartalk may access City Services free of charge by dialing *City (2489).

EMERGENCY RESPONSE
24/7 response to emergency calls. These calls are normally received by Central Dispatch and they notify our "on-call" person for emergency response.

CITY SERVICES "Hotline" 731-425-CITY (2489)
Administration of City Services Telephone "Hotline". To insure all constituent requests for service are handled internally or fowarded to proper authority in a timely and courteous manner.
Wireless customers who have their service through Cingular or Cleartalk may access City Services free of charge by dialing *City (2489).

STREET MAINTENANCE

  • Street Surface Repairs
    City streets are checked regularly for damages and are repaired as soon as possible.

  • Pothole Repairs
    Potholes should be reported to the City Services Hotline by calling 425-CITY.
  • Street Sweeping of Curb and Gutter Streets
    Downtown streets are cleaned twice a week and state routes once a week and arterial and collector streets once per month. Residential streets are swept following a pre-determined route that allow most residential streets to be cleaned 3 times a year.
  • Snow and Ice Removal
    Winter icing or snow events are monitored closely for the safety of our motoring citizens. The Department operates four snowplow/salt spreader trucks and two smaller salt spreader trucks. These 6 units operate a predetermined snow route at first warning of a snow or ice event.

ALLEY MAINTENANCE

  • Alley surface repairs - City alleys are checked regularly for damages and are repaired as soon as possible.
  • Pothole repairs - Potholes should be reported to the City Services Hotline by calling 425-CITY.
  • Cleaning and clearing of vegetation over hanging or encroaching on right-of-way.

RIGHT-OF-WAY MAINTENANCE (ROW)

  • Removal of sight obstructions.
  • Mowing, spraying herbicides and cutting back over-hanging vegetation - Tractors mow the right-of-way during the growing season. These drivers follow a mowing route from April through September.
  • Hazardous tree evaluation.
  • Repair or replacement of driveway entrances at property owners' request.

SIDEWALKS

  • Administration of City of Jackson's Sidewalk Ordinance - Citizens who need sidewalk repair should call 424-CITY or you may submit a request electronically.

STORMWATER DRAINAGE

  • Administration of City of Jackson's ditch policy.
  • Maintenance of stormwater ditches for proper water flow - Citizens who are experiencing drainage problems should call 425-CITY or you may submit a request electronically.
  • Repair and maintenance of city stormwater drainage structures - Maintenance crews routinely inspect inlets and ditches.
  • Repair and maintenance of curbs and gutters.

LOOSE LEAF REMOVAL - SEASONAL

  • Loose leaves are picked up beginning no later than the first Monday after Thanksgiving through March 15 by leaf vacuums. Street Department crews follow a street route and will pick up at least twice on each street.
  • Loose leaves raked into city alleys will not be picked up. Our leaf vaccuums and pull trucks require room to manueuver, and all our alleys are very narrow and restrictive. We, therefore, request city residents to not rake their loose leaves to the alley side of their property but rather to the street side for routine pickup.
  • Bagged leaves when placed at the curb are considered yard debris and will be routinely picked up by Waste Management.
  • We are not able to leave a route to honor individual pickup requests since each Street Department leaf collection crew is dedicated to a specific route and we have no additional resources. Thank you for being patient and we will pick up your leaves as soon as possible.

TRASH PICKUP

  • Waste Management picks up trash piles in residential areas. Please call 425-CITY to report trash at the curb.

Gary Leforgee, Director of Street Dept.

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Barbara Long, Assistant Superintendent

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Buddy Crick, Assistant Superintendent

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STREET DEPARTMENT

Telephone: 731-425-8540
Fax # : 731-424-3826

City Services HOTLINE - 731- 425-CITY

731-425-2489

CITY SERVICES HOTLINE

Online Request

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HELPFUL HINTS FROM THE HOTLINE

  • Please rake your leaves curbside as soon as possible. Rake leaves close to the street but not onto the pavement, curb line or into drainage areas. Keep branches and trash separate from the loose leaves. Pine needles will be treated the same as loose leaves.
  • Please do not rake loose leaves or pine needles into alleys but to the street side of the property.
  • Please rake your leaves in windrows not exceeding 24 inches in depth.
  • Please do not place your leaves more than 5 feet from the curb or shoulder.
  • Please do not block gutters, storm drain inlets, ditches or other storm drainage structures.
  • Please do not mix tree limbs or stumps, metal, lumber or any other debris with your leaves. This may injure our employees or damage collection equipment.
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HELPFUL HINTS FROM THE HOTLINE

  • Tree trunks, branches, stems or pruning, and building materials created by contractors or private companies are considered commercial refuse and must be removed by the company performing the work.
  • Please do not pile leaves, trash, refuse, or garbage under, over or near any utilities such as utility poles, telephone pylons, water, electric or gas meters. Please avoid placing items under power lines or trees. Avoid covering fire hydrants, yard spigots or irrigation heads.