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Frequently Asked Questions

Who is responsible for maintaining the ditch that flows along the boundary of my property or through my property ?
Responsibility lies with the property owner, often the property line is the center of a ditch in which case each adjacent property owner is responsible for their half.
Who can provide me with information on correcting/preventing erosion of the ditch that flows through my property ?
The City of Jackson can make an initial assessment and make recommendations. Depending on the size and specific situation, it may be necessary to seek the services of a qualified earthwork contractor or civil engineer. Listings for these services can be found in the yellow pages. Requests for an assessment by the City should be reported to 731-425-CITY.
Who do I contact to determine if permits will be required to modify a drainage ditch ?
Contact the City of Jackson Engineering Department. You may be referred to the State depending on the size and/or location of the ditch.
Who is responsible for maintaining stormwater drainage on my property ?
Responsibility lies with the property owner, often the property line is the center of a ditch in which case each adjacent property owner is responsible for their half. If there is underground stormwater infrastructure (pipes) that carries “public” water, the City is responsible unless the system was damaged by the property owner.
Who is responsible for maintaining the culvert under my driveway ?
The property owner is responsible for installation and maintenance of culverts under driveways.
If stormwater from my neighbor’s property is causing problems on my property, whom should I call for assistance?
The City is not responsible for drainage on private property or between property owners. The first course of action should be to discuss the problem with the neighbor to try and resolve the problem. If the neighbor cannot or is unwilling to resolve the problem consideration should be given to modifications on your property that would resolve the problem such as a swale between properties or installation of drain pipes .
If stormwater from a new subdivision or other development is causing problems on my property, whom should I call for assistance?
Contact the City of Jackson (assuming you live inside the City limits) at 425-CITY. Be advised that you may be asked for additional information such as the nature of the problem, how deep water ponds or how long water “stands” after a significant rain.
Who is responsible for repairing depressions and potholes in my street?
Contact the City of Jackson (assuming you live inside the City limits) at 425-CITY.
Who do I call about tree issues? Trees that have fallen, trees that are about to fall, trees that are blocking the view at intersections or driveways, etc.
Trees that are on Private Property are the responsibility of the property owner. For trees within the Right-of-Way contact the City of Jackson at 425-CITY.
Can I install a plate or modify the curb to decease my driveway slope at the streeT?
No plates, ramps or other modifications to the curb should be made without contacting the City of Jackson Engineering Department. Approval to install or modify the drive depends on the specific circumstances of your property.
Who should I call to report mud in the street from construction activities?
Contact the City of Jackson (assuming you live inside the City limits) at 425-CITY.
When is it necessary to get a driveway permit and where do I go to get one?
Driveway permits are required when adding a new driveway connection to a City street. A Driveway permit for a new residence or new commercial development is not required if a Building Permit has been issued for the project. If a driveway permit is required, application can be made at the City of Jackson Engineering Department.
How do I get a streetlight installed?
The City provides street lighting per the City’s policy which in general states that a street light will be provided on every other pole. If there is a concern this standard is not being met contact the City at 425-CITY. If additional lighting is needed for security or to light a specific property the property owner should contact JEA for a security light installation.
Who do I need to speak with to get No Parking signs installed?
Contact the City of Jackson (assuming you live inside the City limits) at 425-CITY.
I want sidewalks in front of my property. Can the City pay for and install them?
Sidewalks are typically installed at the time a development is constructed or when a new roadway is constructed. The City has a “Bike and Pedestrian Plan” posted on the Planning Dept.’s website that identifies City routes that either have sidewalks or those where the City plans to build sidewalks. Whether sidewalks will be constructed at a particular address is based on whether it is a planned route for sidewalks and whether the sidewalk will serve a public need.
How do we get "Children at Play" signs and speed humps installed o n our street because of cars speeding down the street?
The City does not allow the installation of “Children at Play” signs within the street right-of-way. We have been advised that these signs are not effective and can lead to legal liability. Speed humps are not approved for use in the City of Jackson due to liability issues.
How can I get on the Street Resurfacing List?
Contact the City of Jackson (assuming you live inside the City limits) at 425-CITY.
My neighbor has added dirt to his yard and it's now creating a water probl em for me. Can the City do anything about it?
The City is not responsible for drainage on private property or between property owners. The first course of action should be to discuss the problem with the neighbor to try and resolve the problem. If the neighbor cannot or is unwilling to resolve the problem consideration should be given to modifications on your property that would resolve the problem such as a swale between properties or installation of drain pipes .
I have an easement that runs through my property and the ground has settled around the area. Who is responsible for maintaining the easement?
Responsibility lies with the property owner. Often the property line is the center of a easement in which case each adjacent property owner is responsible for their half. If there is underground stormwater infrastructure (pipes), the City may be responsible unless the system was damage by the property owner. Report the problem to the City Services Hotline at 425-CITY.